Client Onboarding
Just purchased a package? Here's exactly what happens next, the documents to prepare, and how your project kicks off.
Your Project Workflow
1. Welcome Call
Within 24 hours of purchase, your project manager reaches out to schedule a kickoff call. We confirm scope, goals, and success metrics.
2. Discovery & Brief
We send a structured onboarding questionnaire covering your brand, audience, competitors, and content preferences so the design hits the mark.
3. Design & Build
Our team designs and develops your project. You review concepts, request revisions, and approve each milestone before we move forward.
4. Launch & Handover
We deploy to production, submit your site to search engines and AI crawlers, hand over credentials and documentation, and provide a training walkthrough.
Documents to Prepare
- Brand logo & brand guidelines (colors, fonts, tone)
- Existing content, copy, or product information
- Login access to current website, domain, or hosting (if migrating)
- Login access to Google Analytics, Search Console, and social accounts
- Competitor websites or designs you admire
- Images, photos, or product assets you own
- Any required legal, compliance, or industry-specific content
Don't have everything ready? That's okay — share what you have and we'll guide you on the rest during the kickoff call.
